Refund policy

Effective Date: July 1, 2026

Welcome to Belliza Fashion. We are committed to providing premium-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

  • The item is unused, unworn, and unwashed.

  • All original tags and packaging are intact.

  • The product is in its original condition.

  • You have proof of purchase or order confirmation.

2. Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items

  • Gift cards

  • Customized or personalized products

  • Items damaged due to misuse or improper care

  • Products returned without original tags

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the item

  • A brief description of the issue

We will arrange a replacement or full refund at no additional cost.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed to your original payment method.

  • Processing time is typically 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for:

  • Wrong size

  • Defective products

  • Incorrect items received

Exchange requests must be submitted within 14 days of delivery and are subject to product availability.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Email: helpdesk@bellizafashion.store

Thank you for shopping with Belliza Fashion. We appreciate your trust and strive to provide the best shopping experience possible.